Delivery conditions

Delivery of bicycles

You can get Utopia and Pedersen bicycles from experienced partner dealers or directly from Utopia Velo if there is no partner near you. Bicycles usually have a delivery time of 3-5 weeks.

Bicycle accessories, spare parts and trailers

All bicycle parts that are mounted on Utopia bicycles can be obtained from Utopia partner dealers, other qualified dealers or from Utopia Velo / Pedersen Manufaktur. If you are a registered customer, we can see the equipment on your bicycle and can also advise you by mail or phone and send you spare parts directly.

Spare parts from German brand suppliers

Certain products like spare parts for hubs (Rohloff) and Magura. We cannot and may not supply, this is done by the manufacturer directly or the companies commissioned by him. The addresses for this can be found on the Internet. Excluded from this regulation are all parts that are specially manufactured for our bikes. If you are unsure, just send us an email or give us a call. We will be glad to help you.

Direct order and delivery

We can only accept your order if you are at least 18 years old. Please send us your order by mail / by fax / by mail or from the Utopia shop on the Internet. For processing we need the exact delivery address, mail and phone number because of possible queries. We usually send spare parts the day after the order is received by DPD. The shipping costs are calculated depending on the size of the packages with at least EUR 7.90. We deliver only with prepayment or direct debit, please inform us of the bank details when ordering. You can always see the transport costs at the product in the shop.

Right of return for direct deliveries

You have the right to return the parts or bicycles ordered from us within 14 days without giving any reason, if the products are still in their original packaging, unused and complete. Please stamp the return shipment sufficiently, we do not accept freight collect shipments. Larger packages (e.g. frames) can be collected on request. We will refund the value of the goods, not the transport costs. Goods can only be returned to Utopia Velo if we have sent the goods directly to you. If you buy the goods from a specialist shop (Utopia partner dealer), this shop is your contractual partner. Please contact your dealer.

Retention of title

Delivered goods remain our property until full payment has been received. The extended retention of title applies.

Liability

Despite all care taken in compiling these web pages, errors and mistakes may occur. Please understand that we cannot accept any liability for this.

Utopia Velo / Pedersen Manufaktur Kalkhoff Nachf.

Inge Wiebe-Klagges & Ralf Klagges GbR

Place of jurisdiction is Saarbrücken

Consumer arbitration

We do not participate in a dispute resolution procedure before a consumer arbitration board. The responsible consumer arbitration board is: Name: General consumer arbitration board of the Zentrum fur Schlichtung e.V. Address: Straßburger Str. 8, 77694 Kehl Website: www.verbraucher-schlichter.de